BSI Kitemark | ISO 9001:2008
Many companies may claim to be accredited but unless they clearly state who they’re accredited with and display their membership number (ours can be seen under the Kitemark logo on the right), they may not be accredited by anyone.
The BSI Kitemark is an assurance to shoppers that any product with the mark meets a minimum standard of build quality that ensures the product won’t break unexpectantly or injure the person using the product when following operating instructions.
It also shows that the certified company is committed to customer satisfaction by ensuring we have traceability in our office and factory so that any customer complaints can be sourced back to the actual problem and corrected.
We have always been confident in the quality and strength of our stairs due to our very low service request rate (below 1%) and the few requests by customers for us to move their 20 year old Stira to their new house (sorry but we can not do this). We had joined many quality programs in the past but found a real partner with the British Standards Institute.
The BSI where the first to come to our factory and do audits to ensure we maintained our high standards and were always helpful in highlighting areas for improvement.
The BSI demand customer safety to be a priority with any product that is to be awarded the Kitemark, which gave our company invaluable feedback and ingrained an ethic of quality and traceability throughout our factory not just on the production line.
****Even with the high standards of the BSI we have endeavoured to improve further and Stira folding attic stairs go far beyond the minimum specifications demanded by the BSI.
In destructive tests as laid out by the BSI the Stira records no deformation at all. that is to say after the tests the stairs was exactly the same as when it started the test.
So we increased the power used in all aspects of the test to try and push the Stira but in the end we reached the limitations of the hydraulic pump before we found the limitations of the Stira stairs.
In the UK BSI certification is often required for any product that will be used in a building project in the UK.
